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ArtPiazza.com is your very own source for creative, custom-made
personal art on the World Wide Web. We offer a unique range of hand-made art, artistic creations & services. You can view our original art galleries and
transform your favorite photograph into a true piece of art. Below is a list of Frequently Asked Questions designed to ease your navigation through our website.
If, after searching in our FAQ, you will still have questions that remain unanswered, please
contact us.
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| Q.:
What are
artpiazza.coms' Offerings & How to Find What I Wish To
Buy?
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A.: artpiazza.com currently offers two products and services:
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| 1. |
Photo
Transformation or Photo Rendering:
treat yourself or your beloved ones by rendering a cherished photo
into a fascinating, hand-made creation of art. Be it a pencil
sketch, charcoal drawing, pastel, water or oil painting, this is the most personal form of art possible, now facilitated by
this unique service established
by artpiazza.com.
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| 2. |
Original Art:
browse our galleries of original art to see handcrafted pencil, coal, water
art oil paintings
in a variety of styles and sizes.
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| Q.:
What are the paper
sizes offered by ArtPiazza, and can I choose the paper size
for my artwork? Is the price affected by the paper size?
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A.: Unlike most portrait sites, ArtPiazza leaves the choice of paper
size to the artist, as we find it is mostly an artistic, and not so
much a commercial, consideration. The quality of a work of art is not
measured regularly by its size.
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| 1. |
Paper size,
paper type and paper color (e.g. white, gray etc.):
Our artwork prices are basically independent of the paper size. In most
cases, it is not for the client to decide what will be the size of the
drawing, unless the commissioned artwork is of substantial value.
Drawing sizes, as well as paper types and paper colors, may
vary from artist to artist and according to the type of the artwork.
It is generally up to the artist to decide what the appropriate
paper size, as well as paper color and type, to use for each specific
illustration. This may depend, among other things, on image size, if the
portrait has to show the face only or also the waists, number of figures
to appear in the drawing, hair color, eye color and complexion of the
subjects, etc.
The artist regularly chooses the appropriate size for the artwork based
on artistic considerations and on each artist's preferences.
Most single-figure, or even two-figure, shoulder-high face
portrait sizes are approximately 16" X 20" (40cm X 50
cm). This is the approximate size for most caricatures as well. Smaller
paper sizes may be applicable, though we tend to indicate in the site if
a certain artist has preference for an 8" X 11" paper size.
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Q.: How to Place an Order? |
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A.: The ordering process depends upon whether you intend to purchase Original Art or Photo
Transformation service. Detailed information appears on our How To Order page,
where
you may also start an order session.
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Q.:
What are the Payment Options and How Secure is It? |
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A.: artpiazza.com implements the following payment options: |
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1.
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PayPal: This is the Internet's
leading electronic payments system. It enables
for the easy placement
and processing of on-line payments. Payments can be drawn on a
major credit card - MasterCard, Visa, and American Express.
Alternatively, you can use PayPal to securely transfer your payment, directly from
your bank account to artpiazza.com. All PayPal transactions are
performed in a Secure Server Software (SSL) environment with 128 bit
encryption, to ensure the most secure environment for Internet transactions.
PayPal systems use & directly interact with the very same
inter-banking services that all American banks & financial
institutions use for performing their on-line financial
transactions.
All of your
personal information, including credit card number, name and address, is encrypted
for Internet transmission, thus implementing complete, unbreakable security of the information. Please review the artpiazza.com
Privacy Policy for additional
information, regarding our strict non-disclosure policy of your
personal data.
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| 2. |
By check
or money order: You
may send us a personal check to pay for your order. However, since we
must pay our artists for their work, our policy is to wait for your check to be cleared
by the bank before we'll be
able to start processing your order. Since the clearance of a deposited
check in a financial institution can take up to 10 business days for
checks issued on US and Canadian accounts, and 30 to 90 days for
internationally-issued checks, using this form of payment is recommended only for customers who
are ready to wait for 1 month or even longer before the work on their
original art can begin.
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| A.:
Currently, all of our commissioned artwork is delivered unframed.
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Considering the uniqueness
of each piece of art commanded and prepared in person, together with the choice of
sizes, we would recommend custom framing;
the selection of an adequate frame for the artwork, such that will also satisfy
your personal taste and the specific setting that a picture may take, will be best
made through consultation with a professional framing service. As well, the
handling and shipping of a framed artwork will be considerably more expensive
then our current prices.
However, we do consider future addition of an optional choice of frames to choose
from. Upon the establishment of such a service, we will add an appropriate
framing section to artpiazza.com's web site.
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| Q.:
What are the Shipping Options:
Fees And Duration?
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A.: artpiazza.com offers two shipping options for all its products: Standard and Express.
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The time associated with each option varies with the type of art
purchased. Please view the tables below for reference.
Standard shipping is free for all artpiazza.com artwork in
continental North America (US and Canada) - the
purchase price that you're asked to pay already includes that cost. The cost of Express Shipping is a function of the size and weight of the artwork;
costs usually fall in the $US30 to $US70 range for North America and
$US70 and more for other countries.
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1. Original
Artwork Handling and Shipping, to be available soon:
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Product
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Shipping Time
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Order to Delivery
- Turnaround Time
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An Original Oil Painting
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Standard Shipping:
8-14 business days
Express Shipping
3-5 business days
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Standard
Shipping: 2-4 weeks
Express Shipping: 1-2 weeks
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2. Rendering Photo to
Art :
Production and Shipping (currently available): |
| Product |
Drawing Time |
Shipping Time |
Order-to-Delivery Turnaround Time |
| Pencil
or Charcoal
Sketch |
1-5 business days |
Standard
Shipping:
8-14 business days
Express Shipping
3-
5 business days
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Standard Shipping
2-4 weeks
Express Shipping
1-2 weeks |
| Pencil
or Charcoal
Sketch |
1-5 business days |
Standard
Shipping:
8-14 business days
Express Shipping
3-
5 business days
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Standard Shipping
2-4 weeks
Express Shipping
1-2 weeks |
| Product |
Painting and Drying Time |
Shipping Time |
Order-to-Delivery Turnaround Time |
| Monochrome
or Pastel Painting |
5-15
business days |
Standard
Shipping:
8-14 business days
Express Shipping
3-5 business days
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Standard Shipping
3-5 weeks
Express Shipping
2-4 weeks |
| Oil Painting |
3-5 weeks |
Standard Shipping
14-28 business days
Express Shipping
5 business days
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With Standard Shipping
5-9 weeks
With Express Shipping
4-6 weeks
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| Product |
Painting and Drying Time |
Shipping Time |
Order-to-Delivery Turnaround Time |
| Caricature,
no Activity |
1-5
business days |
Standard Shipping
8-14 business days
Express Shipping
3-5 business days
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With Standard Shipping
2-4 weeks
With Express Shipping
1-2 weeks
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| Caricature
with activity |
3-10
business days |
Standard Shipping
8-14 business days
Express Shipping
3-5 business days
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With Standard Shipping
3-5 weeks
With Express Shipping
2- weeks
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Q.: Do You Ship Internationally?
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A.: Yes, we do ship to many
countries worldwide.
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Please note, that our base fees include handling
& shipping for the continental US and Canada (exc. Hawaii,
Alaska & NF). Our fees schedule for overseas shipping is as follows:
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Continent or Country of destination
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shipping cost ($US)
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Hawaii, Alaska & Newfoundland
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$20
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Austria, Belgium, Cyprus, England, France, Germany,
Greece, Holland, Ireland, Israel, Italy, Luxemburg, Portugal, Swiss, Spain,
Scandinavia
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$30
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Mexico, El Salvador, Costa Rica, Panama, Puerto Rico, the Bahamas, the Antilles,
Trinidad & Tobago
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$40
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Greece, Cyprus, Malta, Turkey, Morocco
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$40
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Oceania (Australia & New Zeeland)
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$50
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Japan, Hong Kong, Malaysia, Singapore, South
Korea, Philippines, Thailand, Indonesia
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$50
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Argentina, Brazil, Chile, Paraguay, Peru, Venezuela
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$50
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If you would like items shipped to a destination not indicated above, please contact our shipping department.
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| Q.:
What is Your Returns Policy?
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A.: Your shopping experience at artpiazza.com is very important to us. |
Our commitment is to
provide the highest quality artwork to our customers. We have
implemented a satisfaction guarantee policy. If you
will not be
satisfied with your artwork for any reason, you may return it within 20 business
days of the initial delivery date, for a full refund of the purchase price. Please
fill in the return form to notify
us of the return & to receive your Return Merchandise Authorization. Upon receipt of the returned artwork, artpiazza.com will credit
your credit card or bank account, depending on your payment method that you have
used to order the merchandise. Please note, that the customer is responsible for the
shipping cost of a returned merchandise.
artpiazza.com requires that the artwork be returned in its original condition
and in its original packaging. |
| Q.:
What To Do If the Artwork Received is Damaged?
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| A.: First of
all, Contact Us. |
Should you receive artwork inside a damaged packaging, or that upon opening the artwork it
appears to be damaged, please contact our returns department immediately,
by filling in the Returns Form. Following
the reception of the completed Return Form, artpiazza.com
will furnish you with a Return Merchandise Authorization
(RMA) number, to have the artwork returned at our
expense. The original packaging should be retained.
Upon receipt of the damaged artwork, your credit card, or bank account,
whichever one was used in paying for the returned merchandise during the
purchase process, will be credited.
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